Information and Transparency

Requirements

1. The RTO must ensure that learners’ personal information is securely maintained in accordance with applicable privacy laws.
2. The RTO must securely retain completed learner assessment items for at least six months from the date on which the judgement of competency for the learner was made. 

Related Standards

• Standard 1.4 - assessment
• Standard 1.6 - assessment
• Standard 1.7 - credit transfer
• Standard 1.8 - facilities, resources and equipment
• Standard 4.3 - risk management

Requirements

3. Any marketing material or information disseminated by the RTO or on its behalf by a third party must:
   1. include or provide links to its RTO code and the code and title of any training product, as published on the National Register
   2. accurately represent the services it provides and the training products on its scope of registration, and only advertise or market a training product that is no longer current while it remains on scope and new enrolments are permitted
   3. make clear where services are being delivered by a third party on the RTO’s behalf, including distinguishing where:
      1. a third party is recruiting prospective VET students on the RTO’s behalf
      2. a third party is delivering training and assessment on the RTO’s behalf
      3. another RTO is delivering training and assessment on behalf of the RTO
   4. distinguish between nationally recognised training and assessment leading to the issuance of AQF certification documentation from any other training or assessment delivered by the RTO
   5. only advertise or market that a training product it delivers will enable VET students to obtain a licensed or regulated outcome where this has been confirmed by the industry regulator in the jurisdiction in which it is being advertised
   6. include details about any VET Student Loans, government funded subsidy or other financial support arrangements associated with the RTO’s provision of training and assessment
   7. only refer to or imply a connection with another person or organisation in its marketing material if the consent of that person or organisation has been obtained.
4. The RTO must not guarantee, verbally or in writing, that:
   1. a VET student will successfully complete a training product on its scope of registration
   2. a training product can be completed in a manner which does not meet the requirements of the Standards
   3. a VET student will obtain a particular employment outcome where this is outside the control of the RTO.

Related Standards

Standard

• Standard 2.1 - information provided to learners

Compliance Requirement

• Schedule 2 - Nationally Recognised Training Logo Conditions Of Use Policy