Energy Concession Extension Scheme Portal Guide

• The applicant or
• a nominated representative acting on behalf of the applicant.

To use the portal, you must agree to the Terms of Use.

Who is the applicant?

The applicant is the person eligible to receive the concession. This can be:

• the concession card holder who also incurs the electricity costs for their household or
• a member of the household who incurs the electricity costs as long as another member of the household holds a concession card.

Click Apply for an ECES to open the online application form.

You will need to provide:

• the applicant’s details
• concession card details
  • Pensioner Concession Card
  • Health Care Card
  • Commonwealth Seniors Health Card or
  • Department of Veterans’ Affairs Gold Card.
• bank account details (Australian savings or cheque account)
• a copy of the concession card holder’s ID.

See detailed information of what you need to provide.

The concession card holder must provide consent for RevenueWA to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of their customer details and concession card status.  If the applicant is not the person who holds the concession card, submit a completed ECES – Authorisation to Contact Services Australia consent form.

If you are applying on behalf of the applicant, the applicant must give permission for you to apply on their behalf.  They can do this by submitting a completed ECES – Nomination of an Authorised Representative form.

Click Lodge to read and accept the Authorisation and Declaration and submit your application.

You can monitor the progress of your application using the Event Log or through Notifications.

Online renewal

We will email you to let you know your entitlement is due for renewal if you have:

• submitted a new application through the Online Services Portal or
• subscribed to receive email notifications.

If you were previously receiving a paper renewal notice and have now subscribed to email notifications, you will start receiving email notifications from your next anniversary date.

Log in to the portal and click the picture of a briefcase next to your name on the top right of the screen.  This will offer you a pre-populated renewal application.  Complete and lodge the online form.

If the concession card details have changed you will need to upload a copy of the concession card holder’s ID.  The card holder must provide consent for RevenueWA to use Centrelink Confirmation eServices to perform a Centrelink/DVA enquiry of their customer details and concession card status.  If the applicant is not the person who holds the concession card, submit a completed ECES – Authorisation to Contact Services Australia consent form.

You can monitor the progress of your application using the Event Log or through Notifications.

Paper-based renewal

We will send you a letter to let you know your subsidy is due for renewal if you have

• not lodged your application online or
• not subscribed to receive email notifications.

You will need to complete your renewal using the paper form.

To be able to complete an online renewal in future years, register for the portal and subscribe to receive email notifications.

To subscribe to online notifications, register and log in to the Online Services Portal, then

• click the Grants & Subsidies box under Our Services
• click ECES  then ECES renewals subscription
• click the add subscription + button on the right-hand side.

You will need to provide information to verify your identity, including your Client ID and the Application ID of your most recently approved application. These can be found on the front page of your most recent renewal or approval letter.

If someone else is managing your account, before they can subscribe to online notifications you must submit a completed ECES – Nomination of an Authorised Representative form unless you have already submitted one.

After subscribing, any renewals you need to complete will appear under the Awaiting renewal section below your subscription.

To complete your renewal:

• click Create next to the subscription you want to renew
• complete the form and lodge your application.

If you click Discard, you will be prompted to confirm that you wish to delete your application or renewal from the Online Services Portal.

Once an application or renewal is deleted from the Online Services Portal it cannot be reinstated. If you are still eligible, you will need to complete a new application form. This means if you are renewing your application, you will lose your existing anniversary date.