Consumer protection

What to look out for when buying a car, boat or other vehicle, your rights with repairs and servicing, and tips on how to sell your vehicle.

Complaints are resolved by each non-government school, following a Complaints Management Standard. 

The Ombudsman investigates complaints about Western Australian public authorities.

The Training Accreditation Council investigates complaints about registered training organisations (RTOs) under the Standards for Registered Training Organisations 2015.

Rights and responsibilities for consumers and traders under the Australian Consumer Law (ACL) that need to be considered when buying, selling, or agreeing to contracts.

Complain about property-related issues, or problems with goods or services purchased in or from Western Australia or the Indian Ocean Territories.

For people who suffer loss through the criminal or fraudulent actions of real estate industry businesses or employees in the course of a real estate transaction.

The Health and Disability Services Complaints Office (HaDSCO) is an independent Statutory Authority which resolves complaints about health, disability and mental health services in Western Australia and the Indian Ocean Territories. Complaint resolution services are free and available to everyone.

How to make payments online for the department’s Building and Energy, Consumer Protection and WorkSafe divisions.

Find out the different ways you can pay your liquor fine or final demand.

Find out the different ways you can pay your pawnbrokers and second-hand dealers fine or final demand.

Find out the different ways you can pay your security infringement notice or final demand.

Find product safety advice, information about banned or recalled products, or report a potentially unsafe product. 

Scams, ripoffs and frauds are becoming more and more commonplace. Send us scams or suspect items so we can combat this ever increasing problem.

Submit a complaint under the Building Services (Complaint Resolution and Administration) Act 2011.