A complaint is a way of telling the Department of Communities (Communities) that something has not been done well and needs to be fixed or improved. A complaint can also be where Communities has not provided a service.
This document explains what children and young people can do to have their complaints responded to by Communities.
Communities will try and resolve or fix your complaint:
- at the local office (the District office with your Case Manager, Team Leader and District Director)
- at head office (the Complaints Management Unit)
- by assisting you to contact the Ombudsman Western Australia who assists children and young people to resolve or fix complaints.
