Department of Communities - Complaints and feedback

The Department of Communities welcomes your complaints and feedback. Wherever possible we will work to resolve your issue. The complaints processes cover all service users including foster carers, people with disability, Aboriginal people, housing tenants and matters relating to child protection.
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Call the Department of Communities complaints and feedback number on 1800 333 325.

Whether you are lodging a complaint or paying a compliment, your feedback is the key to the Department of Communities continuous improvement. Communities respects the right for anyone to make a complaint who is dissatisfied about a service, product, staff or the handling of a complaint by Communities or any aspect of its operations.

The complaints processes cover all service users including Foster Carers, people with disability, Aboriginal people, public housing (housing) tenants, and matters relating to child protection.

We especially welcome complaints from any child or young person.

Lodging your feedback using the webform for children and young people, child protection, housing, disability, or any other Department business service area is the quickest way to have your say.

What Department service would you like to complain about or provide other feedback about?

Graphic design of children.

Children and young people complaints and feedback

If you are a child or young person, it’s OK to complain – it’s a way to tell us that you are unhappy, worried, or want something changed.
Graphic design of an adult caring for a child.

Child Protection | Children in care complaints and feedback

Tell us about your complaint or feedback if it’s related to child protection or a child in care.
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Disabilities complaints and feedback

Let us know about your complaint or feedback with a disability service or support you’ve received from Communities.
Graphic design of a house.

Housing complaints and feedback

Submit your complaint or feedback about Housing services provided by Communities.
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General complaints and feedback

For general complaints and feedback about Communities.

Other information

Translating and interpreting assistance: If you require assistance in translating or interpreting the resources on this page, please call the Translating and Interpreting Service (TIS National) on 131 450.

National Relay Service:

  • TTY/voice calls – 133 677
  • Speak and listen – 1300 555 727
  • SMS relay – 0423 677 767

Complaints Management Policy (PDF, 173.46KB)

Contact

Complaints Management Unit
Address:
Mailing address
Locked Bag 5000
Fremantle WA 6959
Telephone:
1800 333 325 (1800 FEEDBK)
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