Apply for an energy rebate or register a concession card Learn more about which rebates or concessions you may be eligible for and add your concession card details to your Synergy account, so you can start saving now.
Apply for an extension on your Synergy bill payment date Apply for a payment extension if you are experiencing difficulty paying your bill on time and need a little more time to pay.
Make a claim for damage or loss due to power failure Occasionally, power failure can cause loss or damage. For this reason we provide affected customers with the opportunity to claim compensation.
Make an Energy Concession Extension Scheme enquiry Make an online enquiry regarding a payment under the Energy Concession Extension Scheme (ECES).
Make an energy subsidy enquiry Enquire online about the life support equipment energy subsidy or the thermoregulatory dysfunction energy subsidy.
Make an enquiry about pensioners and seniors rebates Local government rates may be deferred or rebated if you are an eligible pensioner or senior.
Manage your Horizon Power account My Account is Horizon Power’s online customer portal where all your billing and payment information is stored in one convenient place.
Manage your Synergy account Take control with our most convenient ways to pay your Synergy bill, update your details, manage your connections or track your usage.
Report a non-urgent issue to Western Power Report a non-urgent issue to Western Power like graffiti or your power quality.
Report an electrical or gas incident All electrical (shock and fire), fuel and gas accidents or incidents that occur in Western Australia must be reported.
Request an energy connection in a new building Apply for a temporary or permanent supply to be connected to your new home.
Submit an electricity meter reading Submit your own electricity meter reading through our online portal.
Switch your Synergy bill to paperless bills Get your Synergy bills delivered to your inbox combined with handy SMS reminders.
Transfer your electricity account when you are moving house Whether you’re moving in or out, you can create, close or transfer your electricity connection online.
View Western Power's network capacity The Network Capacity Mapping Tool (NCMT) provides you with visualization of Western Power’s network capacity.
