Whether you are seeking information, wanting to provide feedback, or lodge a complaint — by contacting us, you help the Department understand what’s important to our clients and stakeholders and where there is room for improvement.
Information you provide when contacting us will be kept strictly confidential.
Enquiries
If you're seeking information from the Department, please use our online enquiry form via the link below and we will make sure your enquiry is handled as quickly as possible so that we can get back to you with the information you’re looking for within five business days.
Feedback
We aim to deliver services that benefit all members of the community and invite you to let us know if there’s a situation or issue you’re not happy about, but we love to hear positive feedback as well! Please use our feedback form below, and we will be sure to forward it on to the right area and — if requested — get back to you within five business days.
Complaints
We understand that for some situations or issues of concern, a more formal response may be required. In this case, we encourage you to lodge a complaint. In accordance with our Complaints management policy; we will respond to your complaint via the contact details you provide with a formal acknowledgement within two business days, and an update or resolution within ten business days.
If you would prefer to contact us in writing or over the phone, please refer to our main contact information for our postal address and telephone number details.
