You can share your thoughts about our services. You can:
- suggest ways we can improve.
- tell us what we are doing well.
- make a formal complaint if you are unhappy with our services.
The easiest way to share your feedback is through our online Customer Feedback Management System (CFMS).
You can send feedback without giving your name, but if you do, we won’t be able to reply to you.
For general enquiries relating to the following business areas, contact using the details below:
Corrective Services
Feedback to Corrective Services online form
Phone: 61 8 9264 1711
Fines Enforcement Registry
Email: fines@justice.wa.gov.au
Phone: 1300 650 235 or 61 8 9235 0235
Public Trustee
Email: public.trustee@justice.wa.gov.au
Phone: 1300 746 116 (New enquiries and appointments) or 1300 746 212 (Represented Persons)
Registry of Births, Deaths and Marriages
Email: bdm@justice.wa.gov.au
Phone: 1300 305 021
If you have a general enquiry for the Department, call us on 13 67 57 or 61 8 9264 1600.
We also welcome feedback from children and young people.
Your feedback will help us to provide high-quality services that meet the needs of the West Australian community. Our Standard of Service Charter outlines our commitment to services.
Important information
You cannot use the Online Customer Feedback System to complain about a judge's behaviour or a court decision.
If you want to complain about a judge's behaviour, you must follow the Protocol for Complaints against Judicial Officers in Western Australia.
If you are unhappy with a court decision, you may be able to appeal. It is a good idea to get legal advice before deciding what to do. For help with the appeal process, contact the court where the decision was made.
You can also submit feedback by:
- advising a staff member in person
- email: cfms @ justice.wa.gov.au
- phone: 61 8 9264 6270 or alternatively call 13 67 57 (local call rate) if the primary number rings out.
Taking a complaint further
Show moreIf you have dealt with the Department over a complaint and remain dissatisfied, you may wish to refer the matter to the Ombudsman Western Australia.
Standard of Service Charter
Show moreThe Department of Justice is committed to providing quality services to the Western Australian government and community. Our Standard of Service Charter outlines our commitment to high quality and accessible justice, legal, registry, guardianship and trustee services that meet the needs of the community and government.
The charter outlines:
- our purpose
- our customers
- our services
- our service standards
- feedback commitment.
The charter provides information and direction to our staff and customers on our service standards and feedback mechanisms.
The Department welcomes and encourages customer feedback to improve the quality of services provided. The Standard of Service Charter is available for download.
