Helping you get started with the ServiceWA app
The ServiceWA app allows you to activate and access various State Government services in one convenient location.
To help you get started, please see the following information and guides. The below will include information, steps and helpful links to other web pages to help you set up your ServiceWA app.
You can use many of the ServiceWA app features without logging in, however, to access some services and offers, you will be required to login with your Digital ID.
Key Steps
1. Download the app
The ServiceWA app is available to download on the Apple App Store and Google Play Store.
2. Before you get started - Get your Digital ID
Some of the services and offers within the app require a secure login via your Digital ID. This is a secure way to verify your identity online. We suggest setting up your Digital ID before you use the ServiceWA app. Check out the easy steps to getting your Digital ID here.
3. Set up and log in to your ServiceWA app
- Open the ServiceWA app and log in using the myID. You can do this by tapping the profile icon in the top right corner of your screen. During this process you will be redirected from the ServiceWA app through the Australian Government Digital ID System. Here, your identity will be verified using your myID.
- Add your mobile number once you have authenticated your login through myID. The ServiceWA app will send you a text message to verify your phone number, which adds to the security of your account set up.
- Account set up is complete and you can visit Discovery to enable your services.
Resources and Translations
A range of translated materials are available to communicate information about the ServiceWA app and how to set up your Digital ID and the ServiceWA app. These materials can be downloaded and shared with your community.
Visit our Resources and Translations page to find your preferred language and translated resources.
Finding a service
Once logged into the ServiceWA app, you can manage and personalise your home screen with quick access to the services that are useful to you.
To find out more about all services and offers from ServiceWA, visit ServiceWA app services and features.
Technical Information
Device operating system
It is recommended that the ServiceWA app be installed on devices running the following operating systems:
- iOS 15 and above
- Android 6 and above
Device permission
- The ServiceWA app may require device permission to use certain features in the app.
Accessibility features
The ServiceWA app will include the below accessibility features which can be enabled or disabled by a user:
- Check in sounds
- Audible feedback
- Haptic feedback
Other support
If you still can't find the information you're looking for and require additional help, please get in contact via:
- Phone: 13 33 WA (13 33 92)
- Email: support@digital.wa.gov.au
Frequently asked questions
What mobile device can I use to access the ServiceWA app?
Show moreIt is recommended that the ServiceWA app be installed on devices running the following operating systems:
- iOS 15 and above
- Android 6 and above
How do I install the ServiceWA app?
Show moreTo use the ServiceWA app you will need to download it.
- If you are using an Apple device you will visit the Apple App Store.
- If you are using an Android device you will visit Google Play.
Search ServiceWA in your app store and download the app.
How long does it take to get set up to use the ServiceWA app?
Show moreSimply download from the App Store or Google Play and use the app immediately without logging in. If you wish to log in with your Digital ID and have not set this up yet, please allow approximately 15 minutes.
How do I know if I have a message in my Inbox?
Show moreIf you have a new message in your inbox, the inbox icon on the bottom right of the navigation bar will display a red notification dot.
Can I send messages using the inbox?
Show moreNo, you cannot ask questions or send messages from the inbox. The inbox function is used to send you important information.
How do I download the ServiceWA app?
Show moreTo use the ServiceWA app you will need to download it on your smartphone.
1. If you are using an Apple device you will visit the Apple App Store.
2. If you are using an Android device you will visit Google Play.
Search ServiceWA in your app store and download the ServiceWA app
I have authenticated my login through myID, but I haven't received a text message to verify my phone number.
Show moreYou may have set up the ServiceWA app in the past with your mobile number. If so, you will not receive a verification code via text message.
If your mobile number has changed, you can change your mobile number in the ServiceWA app by navigating to account settings and tapping personal details. From here, you can edit your mobile number and tap save and continue. You will receive a 6 digit verification code via text message, which you can use to verify your mobile phone number in the ServiceWA app.
How do I change my mobile phone number in the ServiceWA app?
Show moreNavigate to account settings and tap personal details. From here, you can edit your mobile phone number and tap save and continue. You will receive a 6 digit verification code via text messages, which you can use to verify your phone number in the ServiceWA app.
I want to use an interpreter to get help with the ServiceWA app.
Show moreTo use an interpreter, please contact the Translating and Interpreting Service on 131 450 and ask to be connected to 13 33 92. This service is provided free of charge.
