ServiceWA app: Latest offers

Find out the latest offers that you could claim using the ServiceWA app.
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The WA Student Assistance Payment 2025

The WA Student Assistant Payment is now available to claim through the ServiceWA app.  

Claims close 4 July 2025. 

The State Government is offering the second round of the WA Student Assistance Payment (WASAP). WASAP is an initiative providing financial support to Western Australian families for school expenses, such as books and IT equipment, sport and music costs, stationery, school shoes, uniforms, excursions and camps, plus other extra costs, including food and groceries.  

The payment offers support to parents and carers of school-age children, with:  

  • $150 for each Kindergarten and primary student, and  
  • $250 for each secondary student. 

Eligibility criteria 

The WA Student Assistance Payment will be available to:  

  • Students from Kindergarten to Year 12 who are enrolled in a WA public school, non-government school, or are registered for home education in Pre-primary to Year 12.   
  • International full fee-paying students if they are enrolled in a WA registered school.   
  • Mature age students studying to achieve a Western Australian Certificate of Education (WACE).  
  • Students in the care of people assessed and approved as family carers, significant other carers and community foster carers by the Department of Communities. 
  • Students enrolled in School of Isolated and Distance Education, Christmas Island District High School and Cocos Island District High School.  

Student eligibility will be validated through their unique WA student number (WASN) found on school reports, previous NAPLAN results and may also be on school-issued secondary student SmartRider cards. 

For parents or carers of students who have started Pre-primary or Kindergarten this year and do not have anything with their WA student number, please contact their school who can provide you with this information. 

How to claim

The ServiceWA app is the fastest, most secure and most convenient way to claim the WA Student Assistance Payment.  

To make your claim, log in to ServiceWA, your Digital ID (myID which will need to be at a ‘Standard identity strength’).  If you need help setting up your Digital ID, please watch our step-by-step videos here

To find out more information about the payment and other ways to claim, visit the Department of Education’s WASAP page.  

For in-person support to claim the payment, visit the Digital Assist Kiosk page.

Need help?

For help with your Digital ID, visit the ServiceWA app: Get your Digital ID page. 

Digital ID support is also available in different languages. Find videos in your language on the ServiceWA app: Resources and Translations page. 

Stay up to date

To stay up to date on the latest offers and services available, download the ServiceWA app today.

The ServiceWA app is available to download on the Apple App Store and Google Play Store.

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Help accessing ServiceWA

For technical support, visit the ServiceWA support page.

For support and general information about ServiceWA or if you need assistance to download the ServiceWA app call 13 33 WA (13 33 92) or email support@digital.wa.gov.au.

WA Student Assistance Payment FAQs

Who can claim?

Claims for eligible students can be submitted by: 

  • A primary caregiver (parent, guardian, or carer) responsible for the eligible student.   
  • A student aged 18 or over.  
  • An independent minor.  

How do I know if I’m logged into the ServiceWA app?

When you open the ServiceWA app, you will see a yellow circle at the top right corner. If there is a profile icon you have not logged into the ServiceWA app.  

You will need to log in with your Digital ID to a Standard strength to access the WA Student Assistance Payment.  

To do this, tap the yellow circle to visit the Services screen, scroll to the end and click ‘Log in’. Refer to the guidance on how to set up your ServiceWA app and how to Get Your Digital ID.  

If you can see your initials, you are logged in with your Digital ID.  

I am receiving an error message on the Department of Education’s online claim form that says “BSB number must be 6 digits long” but I have entered six digits.

If you are completing the Department of Education’s online form, please ensure you enter the BSB number with a hyphen (i.e. 000-000).  

I have provided the wrong bank account details, and my claim has been processed. How can I make changes to my application?

If you have submitted the wrong bank details in your application, please call 13 33 92 with your claim reference number handy. This number can be found in your ServiceWA app Inbox message if you submitted the claim through the ServiceWA app, or in your email inbox if you submitted the claim through the Department of Education’s online form.   

Please note that the Department of Education and ServiceWA cannot be held responsible for inaccuracies in provided bank account details.   

My child does not have a family name. How do I submit a claim via the ServiceWA App if the family name is a mandatory field?

If your child has one name and they don’t have a family name, please contact 13 33 92 for more information on submitting your claim. 

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