The ServiceWA app allows you to securely access WA government services, offers and information in one convenient location.
The Perth Zoo Free Pass
The WA Government Perth Zoo Free Pass is the latest offer within the ServiceWA app.
The Perth Zoo Free Pass offers WA residents access to up to four free tickets to visit Perth Zoo between 9 September and 30 November 2024, or while tickets last. Visit your furry, feathery and scaly friends and be amazed by the dazzling new light exhibition – Lights Alive!
To claim and book your Perth Zoo Free Pass download the latest version of the ServiceWA app.
Who is eligible
- All WA residents
- To claim via the ServiceWA app you must have a Digital Identity with a Standard identity strength.
What to prepare to claim your tickets
- Log in to your ServiceWA app with your Standard strength Digital Identity.
- A valid Western Australian residential address.
- Ready to nominate up to four tickets including how many adults and children (plus those under four which are free)
- A booking date to visit so you can secure and book the tickets.
Planning your trip and transport
Perth Zoo Free Pass tickets include public transport to and from the Zoo on the day of your visit. To plan your visit to Perth Zoo, use the Transperth JourneyPlanner.
You can also find out more on the parking below under FAQ “Is there parking at Perth Zoo”.
How to claim the Perth Zoo Free Pass via the ServiceWA app
Claim the WA Government Perth Zoo Free Pass by setting up your ServiceWA app and logging in with your Standard identity strength.
We recommend setting up your Digital Identity before using the ServiceWA app to claim the Perth Zoo Free Pass offer. To do this, have your identity documents ready and allow yourself enough time.
- Get your Digital Identity (myGovID)
- Set up your ServiceWA app
If you already have a myGovID account, follow the prompts to log in. If you have not used your myGovID for some time or if you have changed your device, it may have expired, and you may need to re-verify your identity. Learn more on how to get your Digital Identity.
If you cannot use the ServiceWA app, you can find more information below under “I am unable to use the ServiceWA app. Are there other ways I can claim the Perth Zoo Free Pass?”
For more information about Perth Zoo visit perthzoo.wa.gov.au/zoo4you
ServiceWA app support and help
For more information on how to get started with ServiceWA app and technical support, visit the ServiceWA support page.
Here you will find detailed steps, FAQs and videos.
Download the ServiceWA app for the latest services and offers
To stay up to date on the latest offers and services available, download the ServiceWA app today.
The ServiceWA app is available to download on the Apple App Store and Google Play Store.
For more help accessing the ServiceWA app
For technical support, visit the ServiceWA support page.
For support and general information about ServiceWA or if you need assistance to download the ServiceWA app call 13 33 WA (13 33 92) or email support@digital.wa.gov.au.
How do I know if I’m logged into the app?
Show moreWhen you open the ServiceWA app, you will see a yellow circle at the top right corner.
If there is a profile icon (include icon reference), you have not logged into the ServiceWA app. You will need to log in with your Digital Identity to a Standard strength to access the WA School Assistance Payment. To do this, tap the yellow circle to visit the Services screen, scroll to the end and click ‘Log in’. Refer to the guidance on how to set up your ServiceWA app and how to Get Your Digital Identity.
If you can see your initials, you are logged in with your Digital Identity. To claim the Perth Zoo Free Pass, you will need a Standard strength Digital Identity. If you’re unsure of the Digital Identity strength you’ve set up, you can check in the myGovID app. You may need to log out of the ServiceWA app and log in again with your Standard strength Digital Identity. To do this, tap the yellow circle at the top right corner to visit the Services screen, scroll to the end and click ‘Log out’. You can now upgrade your Digital Identity strength to Standard by following the instructions on this page Get Your Digital Identity, and log in to set up your ServiceWA app.
If you have trouble remembering your myGovID password, you can reset it using the email address you used to set up your myGovID.
If you are not sure of the email address you used to set up your myGovID, please call ServiceWA App Support on 13 33 92 (13 33 WA).
Is there a minimum age to claim the Perth Zoo Free Pass tickets?
Show moreTo claim the Perth Zoo Free Pass via the ServiceWA app, you must have a Standard strength Digital Identity, which means you need to be 15 years or older.
If you are unable to use the ServiceWA app, alternative claim methods are available.
What does it mean when I get ‘Daily capacity reached’ message when trying to book ticket date?
Show moreThe 'Daily capacity reached' message indicates the maximum number of bookings for that date has been reached.
The ServiceWA app booking system is live in real time, and you are encouraged to check back periodically or consider selecting an alternative date to secure your free tickets.
The Perth Zoo Free Pass is very popular, with many people choosing to attend Perth Zoo during school holidays and on weekends. Tickets are limited, and you are encouraged to book a Perth Zoo Free Pass as soon as possible. You may wish to visit Perth Zoo midweek or during the Lights Alive exhibition (21 September to 20 October).
I would like to change the booking date of my free tickets
Show moreYou can change the date of your visit up to 48 hours before your original booking date via the ‘Modify booking’ function on the ServiceWA app.
Once you have successfully updated your booking, you will receive a confirmation message in your ServiceWA Inbox.
I have claimed my Perth Zoo Free Pass but can no longer attend. Can I transfer my tickets?
Show moreYour Perth Zoo Free Pass is non-transferrable. If you are unable to make your booking, your tickets will be forfeited. We encourage other members of your family or friends to also claim their four free tickets via the app too.
I am unable to use the ServiceWA app. Are there other ways I can claim the Perth Zoo Free Pass?
Show moreWA residents who cannot or do not wish to use the ServiceWA app can access the Perth Zoo Free Pass by claiming a walk-up ticket on the day of your visit.
There are a limited number of walk-up tickets allocated daily on a first-come, first-served basis.
Due to high demand, tickets can run out quickly, especially during busy periods, therefore you are encouraged to arrive early on the day.
If you are claiming a walk-up ticket on the day of your visit, you must provide proof of address to show you are a WA resident, such as a driver’s licence, utility bill or posted mail with your name on it.
The most reliable way to guarantee a ticket is by claiming them through the ServiceWA app. This ensures you secure your tickets in advance and can plan your visit accordingly.
How do I claim tickets for children under four years of age?
Show moreChildren under four years of age are always allowed free entry at Perth Zoo.
While under fours do not count towards the four tickets in your Perth Zoo Free Pass, you need to include them additionally when booking your free tickets so you can secure the numbers booked for that given day.
You can book up to 10 under four tickets with your Perth Zoo Free Pass.
For any additional under fours, you can book on the Perth Zoo website: https://perthzoo.wa.gov.au
I have already booked a ticket to the Zoo and just saw the announcement about the Perth Zoo Free Pass offer. Can I get a refund on the ticket I’ve purchased?
Show morePerth Zoo does not offer refunds on tickets purchased.
However, general admission tickets are not date-specific and valid for 3 years from the date of issue unless otherwise indicated and cannot be extended.
You can therefore claim your Perth Zoo Free Pass tickets for use between 9 September to 30 November 2024 and use the general admission tickets purchased on another day within the three-year validity period.
My child has a school excursion to Perth Zoo and I have paid for their ticket already. Can I get a refund or use the Perth Zoo Free Pass instead?
Show morePerth Zoo does not offer refunds on tickets already purchased.
You can attend Perth Zoo as a family by claiming your Perth Zoo Free Pass through the ServiceWA app.
What are Perth Zoo’s opening hours?
Show morePerth Zoo is open every day of the year from 9am to 5pm.
The Zoo also opens for special evening events throughout the year, like the Lights Alive exhibition. This runs from 21 September to 20 October 2024 and will see Zoo open until 7.30pm.
Visit the Perth Zoo website for more information https://perthzoo.wa.gov.au
Why is the Main Lawn closed?
Show morePerth Zoo is currently having work done to complete the new innovative Primate Crossing Habitat. When finished, gibbons will be able to swing right above you as you enter the Zoo!
Plus, Perth Zoo is adding extra visitor amenities to the Main Lawn as part of the Parkland Heart precinct.
Importantly, no animals are permanently off-display as part of this construction work, and you can still visit all your favourite animals.
Is there parking at Perth Zoo?
Show moreParking at Perth Zoo is very limited, so public transport is encouraged and a convenient way to start your Zoo adventure.
Your Perth Zoo Free Pass tickets include public transport to and from the Zoo on the day of your visit. Simply show your Perth Zoo Free Pass to public transport staff when taking public transport.
For those driving, there is a range of paid, timed parking around Perth Zoo. Visit https://southperth.wa.gov.au/discover/getting-around/parking for more information on parking options.
Does the Perth Zoo Free Pass include a Close Encounter experience with animals?
Show moreYou will need to book your Animal Close Encounter experiences by visiting https://perthzoo.wa.gov.au/close-encounters
Select the Animal Encounter you wish to book, and you’ll find details on pricing, whether the entrance fee is included, and availability.
Can I upgrade my Perth Zoo Free Pass to a Perth Zoo membership?
Show moreYou can upgrade your Pass to a membership up to 7 days after your Perth Zoo visit.
You can secure a membership by paying the difference between the cost of the membership and an admission ticket.
For more information, visit https://perthzoo.wa.gov.au/membership https://perthzoo.wa.gov.au/membership
I want to learn more about Perth Zoo.
Show morePlease visit https://perthzoo.wa.gov.au where you can also find out more information about the offer.
