Regional pensioners often have to rely on their own means of travel to access essential services.
The Regional Pensioner Travel Card provides eligible pensioners with up to $675 a year towards the cost of fuel and/or taxi travel from participating providers, offering more support for the transport needs of pensioners living in regional areas.
The Regional Pensioner Travel Card is funded by the State Government and administered by the Department of Transport.
Need more information?
Contact the Regional Pensioner Travel Card information line on 1300 666 609, or email enquiries@wexaustralia.com for:
- Travel Card balance
- Eligibility
- Updating of details e.g. change of address
- Reporting a lost or stolen card
- Participating fuel outlets
- Location of Australia Post outlets for application forms.
The information line operates between 6:45am and 5.00pm (Monday to Friday) for general information and 24 hours a day for lost or stolen cards.
Who is eligible to apply for a Regional Pensioner Travel Card?
To be eligible for a Regional Pensioner Travel Card, you must be:
- Receiving a Centrelink Age Pension, Carer Payment, Disability Support Pension, or a Department of Veterans' Affairs (DVA) Service Pension, Social Security Age Pension or Income Support Supplement; and
- Living in an eligible regional location.
How to apply for a Regional Pensioner Travel Card (new recipients)
- Obtain a Regional Pensioner Travel Card application form from participating Australia Post offices.
Contact the information line on 1300 666 609 to find your nearest participating post office. Select 'option 7' to speak to a customer service officer. Alternatively, visit Australia Post for your nearest regional location and contact them to check they are participating in the program. - Present your Centrelink or Department of Veterans' Affairs Pension Card when submitting your application form at the participating post office.
- Your name and addresses (residential and postal) on the application form must match your Centrelink or Department of Veterans' Affairs' record.
- Submit your application form to the post office attendant by 15 May of each year. Note: For administrative purposes, applications are closed and cannot be accepted or processed between 31 May and 30 June each year.
How long will it take to get my card?
- It should take up to four (4) weeks for your application to be processed and for your Regional Pensioner Travel Card to be posted to you.
- Ensure the details provided in your application match your Centrelink or DVA Pension Card details.
- Information on how to use your Travel Card will be sent with the card.
What do I do when my card expires?
- Your Regional Pensioner Travel Card will be automatically reissued in July every year, and posted to the address provided by you for the Travel Card.
- Ensure your personal details (name and address) are kept up-to-date and match your Centrelink or DVA Pension Card details.
- Contact 1300 666 609 or email enquiries@wexaustralia.com to update your information.
- Unused balances will be forfeited on 30 June annually.
Why have I not received my automatically issued Travel Card?
- Your personal details may be incorrect. Have you changed your address? Do your details provided for the Travel Card match those provided to Centrelink or DVA?
- Have your eligibility circumstances changed? Please confirm your eligibility by contacting the Regional Pensioner Travel Card information line on 1300 666 609.
How do I check my Travel Card balance?
- You can check your balance online at https://wacap.com.au
- Record all transactions in the log sheet provided with your card and retain transaction receipts.
Where is the nearest participating fuel outlet?
Fuel outlets displaying the motorpass logo are participating in the Regional Pensioner Travel Card. Alternatively, download the participating outlets' list and check for the cheapest fuel in your area:
Which taxi companies are participating?
Taxis displaying the Cabcharge or Live Payment logo are participating in the Travel Card. Ask the taxi company if they accept the Regional Pensioner Travel Card when ordering the taxi.
Regional Pensioner Travel Card resources
For additional information, please download the:
