Key findings from residential embedded network customer responses

Results from an online survey conducted by Energy Policy WA from 7 November to 19 December 2022.
Last updated:

Sample size: 527 residential customers including 304 in strata, 110 in retirement villages, 75 in caravan parks, and 38 in other types of properties. Sample included 334 owner-occupiers and 163 tenants (another 30 did not disclose ownership status).

Customer experience of embedded network
Most residential customers report paying less than the regulated tariff due to discounts and/or access to solar
But responses suggest high levels of mistrust in embedded networks
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