Key findings from embedded network operator and service provider responses

Results from an online survey conducted by Energy Policy WA from 7 November to 19 December 2022.
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Sample size: 32 embedded networks operators (on-sellers), and 18 service providers. Embedded network operators sample includes 16 with commercial customers only, 7 residential only and 8 a mix of both (1 not disclosed). Survey questions were not mandatory and so sample size is smaller for some questions. Due to limited sample sizes, quantitative results are presented in counts and should be interpreted with caution.

Network Operators and Service Providers 1 - Operators and service providers raised several benefits to embedded networks
Network Operators and Service Providers 2 - While most have some awareness of the difference in customer protections in embedded networks, others would benefit from further information
Network Operators and Service Providers 3 - and there were mixed views on the current regulatory arrangements
Network operators and service providers 4 - most use regulated Synergy tariffs as a reference when setting prices

On-selling of electricity and gas

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