If you are a tenant, you may request a refund if you have excess credit in your account.
Prior to approval of the refund your Housing Service Officer will ensure that:
- There are no arrears on any of your revenue accounts, and
- The credit amount is over the required two weeks in advance amount before your next rental payment is due.
If you would like to request a refund, a Refund Request Form (download below) must be completed. Provide the completed form to your Housing Service Officer who will follow the required process. Please note that refunds can only be made to the requesting legal tenant.
An urgent refund can be provided to tenants experiencing financial hardship where an incorrect withdrawal has been made from your Centrelink payment or bank account. A bank statement can be provided and accepted as evidence to have the urgent refund processed as soon as possible.
