WA Police Force Customer Service Charter

Find out what you can expect from the WA Police Force.
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What you can expect from us:

Timely Quality Response to Calls For Help

We will respond to your calls for help 24/7, wherever and whenever you need us. We are committed to responding quickly to unforeseen events and changing circumstances, and placing our people and resources where they are needed most in the community.

High Visibility Policing 

We will spend as much time as possible on the streets in your community, getting to understand your local issues. In so doing we will display a strong visual presence and be approachable to deter crime, enhance community security and respond to calls for help. 

Respectful Engagement

We will communicate and treat you with professionalism, sensitivity, dignity, and fairness. We are committed to achieving the best outcomes for you by cultivating respectful relationships with all members of our diverse community.

Victim Safety

We understand that this may be the most difficult time in your life, and we are committed to ensuring your immediate safety and security. We will work with our partners to ensure, where necessary, you are transitioned to service providers with the appropriate expertise.

Timely and Quality Investigations 

We will listen to you to understand the issue and keep you informed of the process and outcome. We will apply innovation to continuously improve our ability to achieve successful investigative outcomes. We will ensure the whole process is managed diligently, and we welcome your feedback in order to do better.

Accountable Prosecutions 

Once we have completed an investigation, you can rely on our ability to produce high quality and transparent evidence to hold perpetrators to account. We are committed to guiding you through and helping you understand the judicial process.