Resource and Environmental Regulation Group Quality Assurance

The divisions have adopted Quality Assurance (QA), a customer focused strategy, to enhance the effectiveness of all its activities - maximising reliability and performance.
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Quality Assurance

Under Quality Management standard AS/NZS ISO 9001:2015, the Department of Energy, Mines, Industry Regulation and Safety's Resource and Environmental Compliance Division is certified to:

  • Provide leadership and excellence in the delivery of regulatory services and policy advice to improve environmental outcomes for mining, petroleum and geothermal exploration and development;
  • Provide a regulatory environment that enables the responsible development of petroleum and geothermal energy resources of Western Australia;
  • The management and assessment of applications for the grant of resource titles including native title assessment processes, setting conditions, bond management, regulation of compliance with rent, expenditure and reporting obligations; and
  • Committed to achieving quality within all the organisations area of responsibility associated with administering petroleum and mineral royalty legislation.

The AS/NZS ISO 9001:2015 Certificate of Registration confirms that the Resource and Compliance Division (REC) management systems comply with the requirements of that standard for provision of resource tenure, compliance and regulatory services and policy advice to the Minister for Mines and Petroleum.

Certificates for Quality Management System

What is Quality Assurance?

The Divisions have adopted Quality Assurance (QA), a customer focused strategy, to enhance the effectiveness of all its activities - maximising reliability and performance. The strategy, with continuous improvement, systemic documentation and regular internal audits, aims to meet specifications of the International Quality Management standard ISO 9001:2015 across all of the Divisions activities.

The Executive Director REC is committed to comply with requirements, and to continually improve the effectiveness in the Quality Policy.

Quality Assurance - Quality Policy Statement

Quality Policy Statement – Resource and Environmental Regulation Group (PDF, 596.82KB)

The policy is reviewed on an annual basis.

Why Quality Assurance?

Effective QA helps promote credibility about the integrity of management processes and gives the Division a stronger customer focus - to which they are already committed. As a pre-condition, QA requires a Quality Policy, Business Online systems, Records and Forms/Templates of all divisional-related processes and training to meet the specified requirements of the customer and quality objectives consistently.

Implementing Quality Assurance

The Divisional Leadership Teams are responsible for ensuring that the Quality Assurance and divisional policies are implemented, understood and maintained at all levels in the Divisions, namely:

  • development and implementation of the Quality Management System to ensure compliance with AS/NZS ISO 9001:2015;
  • overseeing the performance and ongoing maintenance of the Quality Management System;
  • reviewing the organisational relationships as they affect quality and developing proposals for improvement;
  • monitoring the QMS by auditing to determine compliance with the requirements of AS/NZS ISO9001:2015 and reporting the performance to Senior Management;
  • resolving all matters associated with quality in the Division;
  • identifying ways and means of improving the QMS and proposing changes to management; and
  • liaising with the customer to ensure that actual or potential quality problems are resolved.

Progress

Surveillance of the Division’s System Certification is conducted by independent auditors qualified in inspecting, verifying and testing to ensure the Division's systems and services are compliant with regulations and standards. This certification is reviewed annually against Australian Standards, in the context of the QA manual. All QA findings, suggestions and complaints are followed through.

Suggestions are welcome

You can make feedback/suggestions via the departments Feedback and complaints system.

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