Let us know if you are concerned about the person you visit or speak with on the phone. We care about the welfare of prisoners and detainees and take these concerns seriously.
Contact numbers (available 24 hours)
Calls to these numbers are for emergency purposes only.
You will be asked to provide your name, the prisoner or detainee's name, your relationship to them and the reason for your concerns.
Melaleuca Women’s Prison offers assistance to women to address offending behaviour, support reintegration, facilitate personal development and reduce recidivism through:
- professional and responsible staff
- an environment that fosters decency and respect
- the provision of culturally appropriate and responsive services.
Melaleuca Women’s Prison was returned to public operations at 06.00 pm on Saturday 4 April 2020.
Visitors may be searched
Visitors may be searched when they enter prison grounds. Tough new penalties for trafficking contraband to apply from 27 June 2020.
This includes the use of drug detection dogs which are used to detect prohibited items and substances. Searches include visitors' cars in the prison car park.
Handheld devices such as metal detectors will be used to ensure that visitors are not attempting to smuggle contraband inside the prison.
The Superintendent is authorised to examine any article in the visitor’s possession, including items of clothing. Where items of clothing are required to be removed for examination, prison officers of the same sex as the visitor will perform the search, or where the visitor is a child it will be a female officer.
How to book a visit
Show moreTo make a booking call 6258 0285, Monday to Friday during the following hours:
- 8.30 am to 12.00 pm
- 12.30 pm to 3.30 pm
Bookings must be made 24 hours in advance.
Note: due to high demand, our phone line can be busy at times. We ask you for your patience during this time.
Please advise staff if you’re a new visitor when making a booking. New visitors will be required to complete a Visitor Declaration Form (DOCX), produce 100 points of ID and have their photograph taken to become a registered social visitor.
E-Visitors not attending the prison in person (due to living in a remote community, interstate or overseas) will be required to have the Visitor Declaration Form (DOCX) witnessed by a person authorised under Oaths, Affidavits and Statutory Declarations Act 2005 and emailed to the prison prior to their E-Visit booking. Visitors are to ensure they have their 100 points of ID (refer to the Visitor Identification Form (DOCX)) ready prior to the commencement of the E-Visit. Interstate E-Visitors are not required to produce the 100 points of ID but must provide a photo ID.
Registered visitors are not required to bring ID into the prison, however visitors should have photo ID readily available (ie in their locker) as they may be asked at any time to produce it.
Visiting hours
Monday to Friday
- 10.00 am to 11.00 am
- 1.00 pm to 2.00 pm
- 2.30 pm to 3.30 pm
- 4.00 pm to 5.00 pm
Weekends and public holidays
- 10.00 am to 11.00 am
- 1.30 pm to 2.30 pm
- 3.00 pm to 4.00 pm
- 4.30 pm to 5.30 pm
To avoid delay, visitors are advised to arrive at Melaleuca 30 minutes prior to their scheduled visit and meet at the Family Visits Centre located outside the Front Gate to register and obtain a locker if required.
Visiting with children
Show moreChildren are welcome to visit the prison. Children under the age of 18 years need to be supervised by an adult at all times.
To book a visit with children please tell the Visitors Centre when you book the visit.
Child visit restrictions may apply to some prisoners.
Visitor Code of Conduct and Dress Standards
Show moreSocial visitors are expected to dress appropriately for the prison environment to preserve the good order and security of the prison and the safety of visitors.
Getting there
Show moreRefer to the Transperth website for public transport options.
Melaleuca is half an hours drive south of Perth. Parking is available for visitors.
Property accepted at the Gatehouse
Show moreWe will only accept property for a prisoner that has been approved from within the facility by management. It is important that you communicate with the person you are visiting to ensure we have approved the items you have been requested to bring with you.
Approval must be sought to ensure they are items that are deemed acceptable in addition to ensuring there is enough room in the prisoner’s cell to store the items. If approval has been granted, we will accept these items at the Gatehouse and provide you with a receipt.
Aboriginal visitor information
Show moreThe Department of Justice recognises the importance of maintaining the prisoner’s family relationships and links with their community. For more information visit Aboriginal visitors.
Prisoner's welfare concern
Show moreIf you have serious concerns regarding the safety and wellbeing of a prisoner in custody, you can call 61 8 6258 0208 to request a welfare check be undertaken.
Calls to this number are for emergency purposes only.
You will be asked to provide your name, the prisoner's name, your relationship to the prisoner and the nature of and reason for your concerns.
Note: No information regarding a prisoner can be released to a third party without the prisoner's written consent.
Sending money to prisoners
Show moreMoney can be transferred to a prisoner once you are a registered visitor via:
- Online payment - we encourage the use of the online payment option. Send your request by completing and submitting the Prisoner Deposit Fund Form
- EFTPOS
- Cash and Money Order
The Cashier Office accepts EFTPOS and cash before your visit commences.
Cashier Office hours are 8.15 am to 11.30 am and 12.30 pm to 3.45 pm Monday to Friday.
The Cashier Office does not carry change and is located at the Gatehouse.
On weekends, the Gatehouse accepts Cash only at the time of your visit.
To send in a money order this will need to be deposited through the post, at the below address. Clearly state the recipient of the moneys, whether it is to be placed on their phone or spends, and provide the sender's details on the back.
There are limits of how much prisoner or detainee can have at one time, please speak to the cashier for verification.
You can send a money order to:
Prisoner's full name
Melaleuca Women’s Prison
Locked Bag 4
CANNING VALE WA 6970
Official Visitors
Show moreOfficial Visitors are different from social visitors and must have permission to visit in an official capacity.
For further information or to book an official visit phone +61 8 6258 0285.
Official Visits are available Monday to Friday:
- 9.00 am to 11.30 am
- 1.30 pm to 3.30 pm.
