Feedback, complaints or suggested improvements about the procurement process allows us to improve our contracting and purchasing practices. We encourage our suppliers to take an active interest in providing procurement feedback.
Providing feedback on Western Australian Government procurement
Show moreComplaints or feedback about a specific goods, services or works procurement process should be first discussed with the agency that issued the request. You should follow the agency’s complaints processes. If no processes exist, you should send a letter to the Chief Executive Officer of the agency.
If you and the agency cannot resolve the issue, you should register an official complaint via the Department of Finance’s Feedback Management System. We will only review the complaint if you can demonstrate you have unsuccessfully tried to resolve the issue with the relevant agency. Registering a complaint will not enable Finance to overturn an awarded contract.
Finance will then undertake an independent review of the complaint. The review does not replace any statutory or legal avenues available to a supplier. Once the review is completed, all parties will be notified in writing of the decision.
