Enquiries
Please note: If you need to meet with a specific staff member in person, please make an appointment prior to attending one of our sites.
- Consumer Protection: 1300 304 054 for consumer and tenancy-related matters or email consumer@demirs.wa.gov.au
- Associations and Charities: 1300 304 074
- Consumer Protection licensing: 1300 304 064
- Building and Energy building and plumbing-related matters: 1300 489 099
- Electrical, gas and energy licensing-related matters: 08 6251 1900
- Energy Policy WA: 08 6551 4600
- Wageline: 1300 655 266
- WorkSafe: 1300 307 877 for calls related to unsafe or inappropriate behaviour at work. To report a serious incident or fatality contact the:
- 24 hour WorkSafe reporting line: 1800 678 198
- WorkSafe licensing enquiries: 1300 424 091
- Mines safety reporting: 1300 307 877
- Mineral Titles, Tenements, Miner's rights, Tengraph, Prospecting and Fossicking, Maps: 08 9222 3626
- Dangerous Goods Licenses: 08 6251 2300
- Other enquiries: 08 9222 3333
For enquiries about the department, call: +61 8 9222 3333
If you are calling outside of normal office hours or about an emergency, use our after hours and emergency contacts.
Reporting of Incidents
- WorkSafe: 1300 307 877
- To report a serious incident or fatality contact the 24 hour WorkSafe reporting line: 1800 678 198
- Mines safety reporting: 1300 307 877
- Report an environmental incident related to mining activities.
General, Mining and petroleum/geothermal operation workplaces
Call 1800 678 198 to report a workplace-related death, serious injury or illness, or immediately life-threatening dangerous incident. These must be reported to WorkSafe immediately after becoming aware of the incident. Urgent medical assistance where required should be sought prior to contacting WorkSafe. After phoning through the report, use the links below to notify online.
General Industry
Non-life-threatening injuries, illnesses and dangerous incidents should be reported online.
Mining
If the incident occurred on a worksite covered by the Work Health and Safety (Mines) Regulations 2022, details of the incident should be submitted to the regulator via the Safety Regulation System (SRS).
Petroleum and Geothermal Energy Operations
If a notifiable incident occurs at or near a facility arising from a petroleum or geothermal operation, the registered operator / PCBU must report the incident to the regulator immediately after becoming aware of the incident occurring.
Online reporting to the regulator can be performed by:
If you are calling outside of normal office hours or about an emergency, use our after hours and emergency contacts.
Postal address
Department of Energy, Mines, Industry Regulation and Safety
Division name (e.g. Consumer Protection)
Locked Bag 100
EAST PERTH WA 6892
Office locations and contact numbers
Media contacts
- Building and Energy media enquiries: 0466 409 828 or email BEmedia@demirs.wa.gov.au
- Consumer Protection or FuelWatch media enquiries: 0429 078 791 or email CPmedia@demirs.wa.gov.au
- Energy Policy WA media enquiries: email EPWA-Communications@demirs.wa.gov.au
- Labour Relations media enquiries: 9222 6102 or email media@demirs.wa.gov.au
- Resources media enquiries: 9222 6102 or email media@demirs.wa.gov.au
- Mine safety incidents media enquiries: 9222 6102 or email media@demirs.wa.gov.au
- WorkSafe media enquiries: 0408 927 563 or email caroline.devaney@demirs.wa.gov.au
Feedback and complaint
If you want to provide feedback relating to the quality of customer service provided by the department, please complete the form below.
If you have questioned a decision or action of the department but feel that your complaint has not been properly dealt with, you have the right to seek an independent review by the Ombudsman. Further information can be found at the Ombudsman WA website.
Customer Service Charter
Our Customer Service Charter sets out our service commitments to our customers, so you know what you can expect from our department with regard to staff interactions, information, services, privacy and security, confidentiality and giving feedback.
IT Service Desk
IT Services provides a single point of contact for all technical computing support services for users of the department's website and online systems. The IT Service Desk is available Monday to Friday (excluding Public Holidays) between the hours of 8:30 am and 5:00 pm (GMT+8).
Phone: +61 8 9222 0777
Fax: +61 8 9222 3110
Email: IT.servicedesk@demirs.wa.gov.au
Website issues
If you're experiencing issues with our website or would like to provide feedback about it, please email us your website feedback, including your name and contact information.
Disability access and inclusion feedback form
If you would like to provide feedback about any access issues you have encountered with our services, information or facilities, please complete the feedback form.
Disability access and inclusion feedback form
National Relay Service
If you are d/Deaf, hard of hearing and/or have a speech impairment, you can make and receive calls using the National Relay Service (or NRS). The department uses NRS to ensure our contact numbers are accessible.
To access a standard, mobile, 1300, or 1900 number for the department:
- TTY users - phone 133 677 and ask for the phone number you wish to contact.
- Speak and Listen (speech-to-speech relay) users - phone 1300 555 727 and ask for the phone number you wish to contact.
- Internet relay users - visit the National Relay Service website and ask for the phone number you wish to contact.
To access an 1800 number for the department:
- TTY users - phone 1800 555 677 and ask for the 1800 toll-free number you wish to contact.
- Speak and Listen (speech-to-speech relay) users - phone 1800 555 727 and ask for the 1800 toll-free number you wish to contact.
- Internet relay users - visit the National Relay Service website and ask for the 1800 toll-free number you wish to contact.
For more information visit the National Relay Service website.
Translation services
Translation services are available by calling the Interpreting Service (TIS National) on 131 450 for the cost of a local call.
Ask TIS National to call the appropriate number you require.
