Careers at The Perth Children’s Court

The Customer Service Officer at the Perth Children’s Court is responsible for delivering high-quality customer service to internal and external stakeholders. This role involves providing advisory services regarding the practices and procedures of the Children’s Court of Western Australia to customers.

The Role

Customer Service Officers have the opportunity to perform different roles across the court enabling team members to become multi skilled and enjoy the challenge of learning new things and undertaking varied tasks. Some of the different roles include:

• Being the face of the court providing quality information and assistance to internal and external customers attending to enquires at the registry public counter in a fast-paced and busy environment.
• Interacting with customers by phone and email, offering vital information and assistance to callers to assist them in understanding the court process.
• Undertaking data entry, record keeping, document management and other administrative duties.

The Judicial Support Officer role provides a high level of assistance to court managers/Clerk of the Courts and the judiciary.

This responsibilities of these roles includes providing judicial support to magistrates in a court environment and to provide training to other staff as required.

The Role

Includes but is not limited to:

• Plans, schedules and monitors the workload within the team.
• Maintains timely management and movement of documents and files.
• Liaises with internal and external court users to ensure the provision of timely accurate and detailed level of service.
• Deals with difficult client enquiries and correspondence.
• Provides advice on Court practices and procedures to all client groups.
• Prepares and verifies court accounting information.
• Provides direction and support to achieve the outcomes of the team.
• Ensures effective two-way communication between management and staff.
• Contributes to the development of and assists in the implementation of strategies to meet legislative changes and practice and procedure. Ensures compliance with relevant legislation.
• Participates within and contributes to a positive and innovative workplace environment.
• Participates in the identification and application of opportunities within the court.
• Other duties as required in accordance with strategic objectives, business plans, local workload priorities and performance management plans.

A Judicial Support Officer must have knowledge of or experience in court practices and procedures which can be gained though the entry level Customer Service Officer position.

The Senior Aboriginal Liaison Officer provides a high level of services and accurate information to Aboriginal court users that contribute to an efficient, effective and more culturally responsive court service.

The Role

Includes but is not limited to:

• Maintain a close working relationship with the Perth Children’s Court management, the judiciary and the Manager Aboriginal Advisory Services and internal and external stakeholders.
• Contributes to the promotion and achievement of a positive and innovative organisational culture provide input into the Dandjoo Bidi-Ak Court and In Roads Court.
• Provides information to Aboriginal court users about court protocols, processes and procedures in language that is easily understood.
• Assesses the capacity of Aboriginal people to pay fines and provides assistance with time to pay arrangements. For example, periodic payments, organising direct debits or extensions of time.
• Promotes an awareness of court services within Aboriginal communities by participating on an approved community outreach activity and attends any local Aboriginal Justice Plan (AJP) Open Days.
• Assists the judiciary on circuit and in court to perform court functions. Supports the higher courts as directed.
• Participates in the identification of initiatives to continuously improve the services provided to all court users, with a strong focus on Aboriginal court users, within the region.
• Other duties as required in accordance with strategic objectives, business plans, local workload priorities and performance management plans.

Special Requirements of the role:

• Aboriginality is a genuine requirement for this position (section 50d of the Equal Opportunity Act 1984).
• Current and valid ‘C’ class drivers licence or equivalent.
• Occasional travel on small aircraft and overnight stays away from home may be required.

The Team Leader role oversees the functions of distinct operational teams, providing support and guidance while also ensuring accuracy and compliance.

The Role

Includes but is not limited to:

• Plans, schedules and monitors the workload within the team.
• Ensures HR compliance within their team.
• Liaises with internal and external court users to ensure the provision of timely accurate and detailed level of service.
• Deals with difficult client enquiries and correspondence.
• Provides advice on Court practices and procedures to all client groups.
• Provides direction and support to achieve the outcomes of the team.
• Ensures effective two-way communication between management and staff.
• Contributes to the development of and assists in the implementation of strategies to meet legislative changes and practice and procedure. Ensures compliance with relevant legislation.
• Participates within and contributes to a positive and innovative workplace environment.
• Participates in the identification and application of opportunities within the court.
• Other duties as required in accordance with strategic objectives, business plans, local workload priorities and performance management plans.