The Office and Facility Products CUA for sourcing stationery (including copy paper), kitchen provisions and janitorial and personal goods at competitive prices. It consists of the following two panels:
- Panel A – Stationery, Copy Paper and Kitchen Provisions: Supply of Office Stationery, Copy Paper and Kitchen Consumables including disposable cutlery, plates etc.
- Panel B – Janitorial and Personal Goods: Chemicals and Cleaning Accoutrements and Personal Hygiene Products.
The mandatory status for this CUA is summarised below:
| Panel | Status | Products/Services |
|---|---|---|
| A - Stationery, Copy Paper and Kitchen Provisions | Mandatory (Perth Region only)* |
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| Mandatory (Perth Region only)** |
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| B - Janitorial and Personal Goods | Mandatory (Perth Region only)* |
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*Note: The following Goods are non-mandatory for specific Customers to purchase under the CUA.
| Customer | Goods |
|---|---|
| Department of Education - Schools |
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**Note: These Goods are mandatory for the Customer to purchase under the CUA unless purchased under an alternative mandatory CUA that covers these Products (i.e. CUAGRO2019).
Not mandatory for Public Authorities located in Western Australia regional areas where they may purchase outside the CUA, in accordance with the provisions of the Buy Local Policy.
Optional for other CUA Approved Users.
Customers may elect to establish a Preferred Supplier Arrangements (PSA), which is a Term-based supply arrangement under the CUA that allows them to allocate certain types of ongoing purchases to a sub-set of Contractors selected from the CUA. These PSAs may be established using the CUA Quote form or another Request for Quote template that the Customer deems to be appropriate in consideration of risk and value, and may:
- be established with one or more qualified Contractors;
- define any subset of Products and Services available under the Head Agreement;
- agree upon fixed prices or discounts for a subset the Products and Services under this Head Agreement; and
- define Customer specific Service requirements and Service Levels above the minimum levels defined under the Head Agreement.
Customers reserve the right to purchase Products or Services from other CUA Contractors during the Term of any PSA. Conditions of the PSA will only apply for the specified Term of the Arrangement and will not survive any expiry or termination of the Head Agreement. However, individual purchases (Customer Contracts) under a PSA can survive the Head Agreement, and this allows Customers to continue to benefit from ancillary services and warranties that may accompany some product purchases.
Customers must ensure that all purchases, including those that occur under PSAs, comply with their organisation’s internal procurement policies and guidelines. This could include the creation of a Business Case, Procurement Plan or other relevant documents in accordance with the Customer’s delegation requirements.
In accordance with Western Australian Procurement Rules, you can buy outside of this CUA and directly source from an Australian Disability Enterprise (ADE) or Aboriginal Business.
Applicable General Conditions of Contract
The Request Conditions and General Conditions of Contract applies to this arrangement.
What's on offer?
Show morePanel A – Stationery, Copy Paper and Kitchen Provisions
Contractors provide three different product grade options for most Office Stationery and Kitchen Provisions Standard Goods:
- Economy - Goods provided under the “Economy” range are likely to be generic or house-brand goods and considered the lowest priced option.
- Premium - The “Premium” range is an alternative to the “Economy” range, where product quality is the priority and pricing is less of a factor for Customer.
- Green - The “Green” range seeks alternatives which represent the most environmentally sustainable option available.
Product Types
A wide range of stationery and kitchen consumables are available in the three ranges mentioned above:
| Stationery | Kitchen Provisions |
|---|---|
|
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Contractors supply two different product grade options for each Copy Paper Good:
- Standard - The “Standard” range means any non-recycled product.
- Green - The “Green” range is any recycled product.
Product Types
A range of 80gsm A4, A3 and A5 copy paper in white, pastel colours and bright colours in either of the two grade options, can be found in the Price Schedule.
Panel B – Janitorial and Personal Goods
Contractors provide three different product grade options for most Janitorial and Personal Goods:
- Economy - Goods provided under the “Economy” range are likely to be generic or house-brand goods and considered the lowest priced option.
- Premium - The “Premium” range is an alternative to the “Economy” range, where product quality is the priority and pricing is less of a factor for Customer.
- Green - The “Green” range seeks alternatives which represent the most environmentally sustainable option available.
Product Types
The following range of janitorial and personal goods are available in the three options mentioned above:
| Category | Sub-Category Level 1 | Sub-Category Level 2 |
|---|---|---|
| Cleaning | Chemicals |
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| Janitorial Supplies |
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| Washroom Supplies |
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| Hospitality | Food Packaging |
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| Food Service Disposables |
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| Personal Goods | Accoutrements |
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| Personal Care |
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| Safety Goods | Eye and Face Protection |
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Out of Scope - Products
| Category | Sub-Category |
|---|---|
| Stationery |
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| Office Goods |
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| Health Goods for Clinical Use | |
| Kitchen and Cleaning Goods |
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For further information, please speak to the Contract Manager.
Buying rules
Show moreQuote form
Customers may utilise any suitable Quote and Order forms for purchases under this CUA.
For a template Quote and Order Form for use with this CUA please refer to CUAOFP2023 - Quote and Order Form.
Buying Rules
The following Buying Rules apply to purchases under this CUA according to Monetary Threshold for Products and Services (inc. GST):
Panel A – Stationery Goods, Copy Paper and Kitchen Provisions
| Monetary Threshold | Buying Process |
|---|---|
| Goods and/or Services at all values | Pick and Buy |
Panel B - Janitorial and Personal Goods
| Monetary Threshold | Buying Process |
|---|---|
| Goods and/or Services at all values | Pick and Buy |
Other policy requirements
Show moreState agencies should be aware of the following requirements under Western Australian Procurement Rules as they apply to purchases from this CUA, including those that are made through Service Level Agreements (SLAs). The below table is a summary of the requirements, and State agencies are encouraged to review the WA Procurement Rules.
Procurement planning
| Requirement | WA Procurement Rules |
|---|---|
| Buyers must prepare a procurement plan and submit it to the State Tender Review Committee. | No, not when purchasing from this CUA. |
| Buyers must involve the Department of Finance. | No, buyers do not need to involve the Department of Finance when purchasing from this CUA. (WA Procurement Rule C1). |
| Buyers must obtain approval from an authorised officer of the Department of Finance to purchase through an alternative arrangement to this (mandatory) CUA. |
Yes, for all values and delivery locations where the purchase of goods and/or services under the CUA are mandatory (WA Procurement Rule C2.2). Please note that State agencies are not required to request advice or approval from the Department of Finance, regardless of value, to purchase from an ADE or an Aboriginal Business. |
Request development and contract formation
| Requirement | WA Procurement Rules |
|---|---|
| Buyers must prepare an evaluation report. | No, not when purchasing from this CUA. |
| Buyers must submit an evaluation report to the State Tender Review Committee. | No, not when purchasing from this CUA. |
| Buyers must publish details of their purchase on Tenders WA. | No, not when purchasing from this CUA (WA Procurement Rule D8.1(3)). |
| Buyers must record the purchase on the agency’s contract register, as instructed within the buying agency’s financial management manual. | Yes, for all purchases above $50,000 (WA Procurement Rule F5), unless alternative arrangements have been approved under WA Procurement Rule F5(6). |
Contract management
| Requirement | WA Procurement Rules |
|---|---|
| Buyers must prepare a contract management plan. | Contract management or project management plans must be developed for all Procurements with a Total Estimated Value of $5 million and above (WA Procurement Rule E1(1)), unless exempted under WA Procurement Rule E1(2). |
| Buyers must publish details of contract variations on Tenders WA. | No, not when purchasing from this CUA. |
| Buyers must seek advice from the Department of Finance on variations. | No, State agencies do not need to seek advice from the Department of Finance on variations. |
Exemption from using the CUA
Finance is responsible for processing and approving all requests from State Agencies seeking exemption from using a mandatory CUA. Requests for an exemption are considered on a case-by-case basis, and a requesting agency must be able to demonstrate that a business need cannot be adequately met by the relevant CUA.
Exemption requests should be directed to the Assistant Director, Business Solutions through an email to the contract manager in the first instance. Requests for exemption must be in writing via email and must provide sufficient explanation and background to enable the request to be considered. The requesting officer should be the Accountable Authority or delegate of the agency.
For guidelines on what to include in an exemption request, please refer to the Common Use Arrangements Procurement Practice Guideline
Sustainability
Show moreThis contract was developed in accordance with Western Australian Procurement Rules. As part of the tender process, contractors on this arrangement have provided details of, and have been scored on, their corporate social and environmental responsibility, and the initiatives they have in place to support this.
Contractors under this CUA offer a ‘Green’ range of products within the product catalogue which represent the most environmentally sustainable option available.
Consider sustainable office purchasing practices, for hints and tips refer to Tips for Sustainable Office Purchasing.
Who supplies what
Show moreThis matrix table provides an overview of all Contractors you can purchase from under the CUA:
| Contractor | Panel A | Panel B |
|---|---|---|
| ABC Distributors | ✔ | |
| ABCO | ✔ | |
| Blackwoods | ✔ | ✔ |
| Briskleen | ✔ | |
| Bunzl Australia | ✔ | |
| COS | ✔ | ✔ |
| Kulbardi | ✔ | ✔ |
| Modern Teaching Aids Pty Ltd | ✔ | |
| Officeworks | ✔ | ✔ |
| Statewide Cleaning Supplies | ✔ | |
| The Goods | ✔ | |
| Winc Australia | ✔ | ✔ |
| Woollahra | ✔ |
What will it cost?
Show morePricing
Pricing for the CUA is based on minimum discount rates.
This CUA offers fixed prices for the initial six months. After six months, contractors are able to request a price increase to Finance based on the Consumer Price Index, All Group, Perth. The new prices will then be held firm for the next twelve months.
To view government pricing go to each supplier's website. You will need to establish an account and obtain a login. Be sure to let the contractor know that you are an approved CUA user to make sure you are getting CUA prices.
Payment by purchasing card
The government purchasing card offers a quick and convenient method of payment allowing goods and services to be efficiently purchased.
Always remember to inform the contractor that you will be paying by government purchasing card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.
Note: The Contractor must not impose a surcharge on the Customer for payment by credit in accordance with 21.6 – Method of Payment of the General Conditions of Contract (December 2020).
Making the most of this contract
Show moreNote: All suppliers offer a “Green” range of sustainably positive products, where available, give strong consideration to these alternatives.
Consider sustainable office purchasing practices, for hints and tips refer to Tips for Sustainable Office Purchasing.
Buying direct
You can pick and buy the specified products from the suppliers without calling quotes or tenders.
View the Price Schedules to obtain prices for the items you require. Where more than one supplier is appointed to a category or subcategory, evaluate which supplier represents best value for money for your needs, then contact the supplier to make your purchase.
Orders should be placed directly with suppliers or through an agency’s procurement system, if applicable.
Please advise the Supplier that you are an approved Western Australian CUA contract user.
Establishing Service Level Agreements
Entering a Service Level Agreement (SLA) with a CUA supplier can allow you to negotiate additional services through the contract or may assist with attracting a greater discount on CUA products.
For example, some suppliers may be willing to offer a further discount to the CUA price, should you enter an agreement to purchase from that supplier as a sole supplier.
When intending to enter an SLA, it is recommended you seek a response from all suppliers on the relevant panel in order to make an informed decision.
All SLAs should be established within the boundaries of the CUA. This means that the SLA will fall under the CUA terms and conditions and within the timeframe of the CUA. Do not agree or sign any alternative terms and conditions and do not agree to enter into a contract with the supplier beyond the term of the CUA.
Each supplier has a customised Service Level Agreement template available. The contract manager is available to provide advice on how to complete the form.
How do I buy?
Show moreNote: All suppliers offer a “Green” range of sustainably positive products, where available, give strong consideration to these alternatives.
Consider sustainable office purchasing practices, for hints and tips refer to Tips for Sustainable Office Purchasing.
Buying direct
You can pick and buy the specified products from the suppliers without calling quotes or tenders.
View the Price Schedules to obtain prices for the items you require. Where more than one supplier is appointed to a category or subcategory, evaluate which supplier represents best value for money for your needs, then contact the supplier to make your purchase.
Orders should be placed directly with suppliers or through an agency’s procurement system, if applicable.
Please advise the Supplier that you are an approved Western Australian CUA contract user
Establishing Service Level Agreements
Entering a Service Level Agreement (SLA) with a CUA supplier can allow you to negotiate additional services through the contract or may assist with attracting a greater discount on CUA products.
For example, some suppliers may be willing to offer a further discount to the CUA price, should you enter an agreement to purchase from that supplier as a sole supplier.
When intending to enter an SLA, it is recommended you seek a response from all suppliers on the relevant panel in order to make an informed decision.
All SLAs should be established within the boundaries of the CUA. This means that the SLA will fall under the CUA terms and conditions and within the timeframe of the CUA. Do not agree or sign any alternative terms and conditions and do not agree to enter into a contract with the supplier beyond the term of the CUA.
Each supplier has a customised Service Level Agreement template available. The contract manager is available to provide advice on how to complete the form.
Payment by Purchasing Card
The government Purchasing Card offers a quick and convenient method of payment allowing many goods and services to be efficiently purchased.
Always remember to inform the supplier that you will be paying by Government Purchasing Card, at the time of ordering the product or service, and ensure they clearly understand that they must send the tax invoice directly to you, the cardholder.
After I buy
Show moreReturns
The supplier is obliged to pay all costs, including freight costs, incurred by the agency as a result of incorrectly supplied or damaged goods.
Buyers wishing to return products incorrectly ordered, incorrectly supplied or due to change of mind, must ensure the product is in its original packaging, unopened and in a resalable condition. Agency specific products cannot be returned. Please contact the suppliers directly for further information.
Delivery
Contractors may fulfil deliveries through their own freight arrangements, or you can arrange your own freight of the products. In this case, your Contractor must cooperate fully with your nominated hauler. Delivery charges will be specified in the Product Catalogue.
The Contractor may use its network of agents/resellers/supply chain partners to fulfil delivery. Any delivery fees charged by the Contractor must be in accordance with the prices displayed on the Product Lifecycle Document (PLD).
The standard delivery timeframe for all Products from receipt of order is as follows:
| Geographic Location | Definition | Delivery Time by Origin (Business Days) | |||
|---|---|---|---|---|---|
| Local | Distributor | OEM Air Freight | OEM Sea Freight | ||
| Perth Metropolitan Area: Buy Local Policy (Zone 1) + City of Mandurah | All locations the Perth metropolitan area as defined by the Buy Local Policy, and the Department of Planning, Lands and Heritage. | 2 | 7 | 15 | 30 |
| Regional Locations: Buy Local Policy Zones 2 (excluding City of Mandurah) and 3 |
All regions the State of Western Australia outside the Metropolitan Area as described by Buy Local Policy, and the Department of Planning, Lands and Heritage. | 4 | 9 | 20 | 30 |
| Remote Locations: Buy Local Policy Zones 2 and 3 |
All Remote locations that are more than 80kms from a town with a population of 1,000 or more (including the external territories of Cocos/Keeling and Christmas Islands). |
7 | 9 | 20 | 30 |
Note: Recent supply chain disruptions may impact these timeframes for certain Brands and/or Product Types. Contractor specific timeframes are outlined the Procurement Lifecycle documents, however Customers should discuss timeframe requirements with Contractors to understand and manage these issues.
If purchased items cannot be delivered in accordance with the Order, the Contractor must notify the Customer 24 hours of the receipt of the Order.
Glossary and supporting information
Show moreGlossary
Below are definitions of key terminology. If you require any further explanations, please consult the Contract Manager.
CUA Catalogue: The Contractor’s complete offering of Goods, consisting of Standard Goods and Non-Standard Goods. The Catalogue will be published online via the Contract Authority’s website.
Non-Standard Goods: Goods that are not commonly bought by approved CUA users and governed by a minimum discount-based price variation mechanism. Non-Standard Goods may become Standard Goods over the Term.
Perth Region: The area defined as Zone 1 of the Buy Local Policy.
Pick and Buy: A purchasing arrangement whereby Customers place orders directly with Contractors. Quotations are not required irrespective of the value of goods being purchased. In the case of a Panel Arrangement, Customers reserve the right to choose any Contractor, and can change Contractors at any time during the Term of the Head Agreement.
Product Lifecycle Document: A document produced by the Contract Manager and Contractor in conjunction, which will define and govern the end-to-end processes and contacts for the procurement of the Contractor’s goods and services under the Head Agreement
Purchasing Card: A WA Government credit card payment method which can be used by Government officers to purchase goods or services.
Standard Goods: Goods which are commonly bought by approved CUA Customers and governed by a CPI based price variation mechanism.
Standard Wholesale Price: The price that a Contractor would typically charge a wholesale customer without knowing the volume of goods to be purchased.
Supporting Information
Below are some FAQs and responses to assist in use of the CUA. If you require any further clarifications, please consult the Contract Manager:
Do I have to buy from this contract if I am purchasing from a regional location?
No. This CUA is only mandatory for Public Authorities in the Perth Metropolitan area.
Do I need to get quotes?
Simply contact the contractor for the products you wish to order and place your order.
What happens if I need to purchase products that are not available on the product catalogues?
You will need to approach any or all suppliers on the panel to see whether they can source your requirements. All suppliers offer a discount for items not listed on their website as long as the products fall within the scope of the CUA.
If the product cannot be sourced by any of the panel suppliers, then you will need to source such products in accordance with Western Australian Procurement Rules. Details of your purchased products should be advised to the contract manager as there may be an opportunity to include such products within the CUA.
What do I do if I am unhappy with the service of a contractor?
Government Procurement aims to continuously improve the services it provides to customers and welcomes feedback on the level of satisfaction experienced under this contract or with the contractor(s) performance. If you are dissatisfied with the goods and/or service provided by the contractor or have any specific concerns, these should be discussed in the first instance directly with the contractor.
If the problem or issue is not resolved to your satisfaction, please log your complaints via Finance’s Online Feedback Management System.
The online form provides for both complimentary feedback and complaint resolution considerations.
