- Remote access scammers steal $414,000 from WA consumers in 2024 so far
- Victims targeted by cold-calls, emails and pop-up error messages
- Advice to end calls urging app or software downloads, never share bank codes
A warning has been issued for consumers to immediately hang-up on anyone who tells them to download software or an app to fix a supposed technical issue, as new figures reveal remote access scams have stolen more than $400,000 from Western Australians so far this year.
According to data from WA ScamNet at Consumer Protection, 23 consumers have reported losing $414,237 to remote access scams in 2024 – surpassing the total $320,478 lost in the whole of 2023.
In remote access scams, scammers often pose as tech support, NBN providers, bank employees or even law enforcement, claiming to help with data breaches or technical problems.
They pressure victims to download malicious software or apps, which grant the scammers remote access to their devices. Once in control, scammers steal sensitive information, such as identity documents, and may demand banking passwords or security codes to empty bank accounts.
WA ScamNet recently heard from one victim whose bank account was drained of $170,000 after she responded to a fake error pop-up message on her computer stating her device had been hacked. The victim called the number provided and downloaded the remote access app as instructed, giving the scammer access to her device and financial information.
On other occasions, scammers are known to impersonate investment companies, seeking remote access to assist with the movement of funds to protect against other supposed scammers. They may also ask for credit card details for their services or payment for an online subscription fee.
Commissioner for Consumer Protection Trish Blake said remote access scammers pose as legitimate authorities to trick victims into downloading harmful apps and software.
“They use clever tactics like fake emails, pop-up messages and phone calls to trick people into believing their phones, computers and bank accounts are compromised and need urgent attention,” Ms Blake said.
“Once installed, this software becomes a digital backdoor, giving scammers access to their personal data and online banking accounts.
“Practice the pause and question unsolicited calls, emails and pop-up messages, as they could be scams designed to steal your information.
“Don’t download software or apps at someone's request over the phone, and never share sensitive information like banking details, passwords, or two-factor authentication codes.”
Consumers can safeguard against remote access scams by ignoring pop-up error warnings, terminating unsolicited calls about technical support and never sharing banking codes or passwords.
Victims of remote access scams are urged to have their devices assessed by a qualified IT technician to ensure all software is removed to prevent any further loss.
People who have been targeted by scams can lodge a report on the WA ScamNet website or call 1300 30 40 54.
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Media Contact: cpmedia@demirs.wa.gov.au
