Whether you are lodging a complaint or paying a compliment, your feedback is the key to the Department of Housing and Works’ continuous improvement.
The Department of Housing and Works respects the right for anyone to make a complaint about a service, product, staff, the handling of a complaint or any aspect of our services.
Reporting disruptive behaviour from a housing property
To make a complaint of Disruptive Behaviour against a Public Housing Property, please complete the online Disruptive Behaviour Reporting Form below.
For more information regarding Disruptive Behaviour, please visit Department of Housing and Works housing – disruptive behaviour.
Feedback or complaints in relation to public housing
To provide feedback or make a complaint regarding a public housing product or service, please complete the online Feedback and Complaint (FAC) below.
A member of the Complaints Management Unit will acknowledge your online complaint within two working days.
If you prefer to discuss your complaint, please feel free to contact us on 1800 333 325 (1800 FEEDBK). When we phone you, the number will appear as ‘private’ on your device.
If your feedback or complaint relates to a private rental matter, please contact Consumer Protection.
Feedback or complaints relating to public works or procurement
To provide feedback regarding a works project or a procurement process, please complete the online form below.
If you are unable to access the online form, please email your enquiry to CustomerAdvocacy@dohw.wa.gov.au and report the issue.
Once you submit your feedback or complaint, the Department of Housing and Works will acknowledge your feedback within two working days after it is received.
Ombudsman Western Australia
If you are dissatisfied with the outcome of the complaints process or wish to take your complaint outside of the Department of Housing and Works, please contact the Ombudsman Western Australia on (08) 9220 7555 or 1800 117 000 (country free call).
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