ServiceWA: Digital Assist Kiosk

You can visit a ServiceWA Digital Assist Kiosk for help to set up your ServiceWA app and claim a WA Government cost of living payment.

You can get face to face help to log into the ServiceWA app and set up your Digital ID with the Digital Assist Kiosks.

If you visit one of our physical locations the friendly staff can help you with setting up the app, logging into your Digital ID through the myID app and show you how to access secure offers and services.

You can also learn how to use the ServiceWA app and get help to claim a offers and payment through the app, like the WA Student Assistance Payment, Fuel Support Payment, Treebate or the Tackle Shop Rebate.

Learn about which payments you may be eligible for.

The Kiosks are a free walk-in service at select locations across the state.

Find a location near you

What to bring for your visit

To allow staff to assist you when you visit a kiosk, please remember to bring the following with you:

Smartphone with the ServiceWA and myID apps installed and your battery charged up
Any two of your Australian identity documents:
- passport (an Australian passport, either current or less than 3 years expired)
- driver’s licence or learner’s permit
- birth certificate
- visa (using your foreign passport)
- ImmiCard
- citizenship certificate
- Medicare card.
Your bank details, including your BSB and account number.

WA Student Assistance Payment and Fuel Support Payment documents

To claim the WA Student Assistance Payment, please also bring your child's WA student number (WASN). This can be found on school reports, previous NAPLAN results and some high school student SmartRider cards. If your child has started Kindergarten or Pre-primary this year you can refer to their Semester 1 report or contact their school who can provide you with this information.

To claim the Fuel Support Payment, please also bring your driver's licence.

Learn about what else to bring for other payments by visiting the Current Offers page.

Allowing enough time for your visit

You do not need to book an appointment to visit a ServiceWA Digital Assist Kiosk, you can simply walk in during the times and dates allocated to the locations below.

We recommend you allow enough time in case there is high demand for the service and allow at least 30 minutes to get your ServiceWA app and Digital ID (myID) set up with kiosk staff.

Don't live near a ServiceWA Digital Assist Kiosk location?

If you cannot find a convenient ServiceWA Digital Assist Kiosk near you there are still other ways that you can get help using the ServiceWA app and accessing the services and offers.

You can get help with the ServiceWA app via

13 33 92 (13 13 WA) which is available 24/7
Email support@digital.wa.gov.au (8.30am - 4.30pm weekdays)
Website support hub pages which have step by step guides and videos, including getting your Digital ID.